Last updated: 3 November 2026
We want billing to be simple and fair. This policy applies to all Rhett plans and forms part of our Terms of Use.
Free periods are never charged
We do not charge for any free period. This includes the Intern Desk free month and cohort period, the 7 free days on Solo, the 14-day Team trial and the Launch offer. Billing starts only after a free period ends and you choose to continue on a paid plan.
Cancel any time
You can cancel any plan at any time. Your access continues until the end of the period you have already paid for, and you will not be charged again.
Monthly plans
Monthly fees are not refunded part-way through a month. If you cancel during a month, you keep access until that month ends.
Annual plans
If you cancel an annual plan within the first 30 days, we refund the whole months you have not used, pro rata. The month you are in counts as used, and your access continues until it ends. For example, if you cancel in the third week, we refund eleven twelfths of the annual fee.
After the first 30 days, annual fees are not refunded, and your access continues to the end of the annual term.
Enterprise and Rhett Data Centre
Enterprise plans and Rhett Data Centre deployments follow the cancellation and refund terms in your signed order form.
Failed or duplicate charges
If you are charged twice, charged after you cancel, or charged for a payment that failed, we refund the full amount to your original payment method once we confirm the error. Your bank or card issuer decides how long the refund takes to appear.
How to request a refund
Send your request to ask@rhett.legal. Include the email address on your account, your plan, and the date and amount of the charge. We will confirm what we can refund and when.